Frequently Asked Questions
Rental questionsIs it possible to get an early check-in or late check out?
Is it possible to get an early check-in or late check out?
Check-in time is 4:00 p.m. Arrivals before 4 p.m. are generally not permitted. Check out time is 11 a.m. Departures after 11 a.m. are generally not permitted. This restriction sometimes comes as a surprise to people who are used to staying in hotels, motels, and resorts. Please try to appreciate the stark difference between the work involved in properly cleaning a private residential home and the time required to clean a much smaller hotel room. It can take up to 6 hours to clean a private residential home (hence the reason for the 6-hour gap between check-out and check-in time). Moreover, our homes require routine and special maintenance which must be completed between occupancies. The only way to be certain of an early check in is to purchase the night prior to your arrival. The only way to secure a late check out is to purchase the night after your scheduled departure. Please call (727) 744-1617 and indicate that you would like to add a night to your reservation.return to top
Are linens provided?
Yes, sufficient linens and towels are provided for you and your guests. In addition, we provide you with a complete inventory list of the home's household items. Most obviously, the list helps us keep track of the personal property in each home. Less obvious, but equally important, we hope that the list will help you plan your trip. The list can help you plan your trip since it will inform you as to what is provided at the home as well as what is not provided at the home. A careful inspection of the inventory list will no doubt help you plan accordingly.return to top
Are late night check-ins allowed?
Most properties do allow for check-ins 24 hours per day. However, we do NOT provide customer service support past 6 p.m. for after hours check-ins. If you have any trouble locating the property or any other type of challenge trying to check into the property, you will NOT be able to contact a customer service representative until the check-in message line opens back up the following day at 10 a.m. If you are uncomfortable arriving after business hours knowing that there will be no one available to help you in the event that you have challenges, we suggest that you plan your trip to arrive during business hours (before 6 p.m.).return to top
When do I get the address of the home?
In order to ensure the privacy and security of all of our guests we do not provide the home's exact address until approximately a week to 10 days before your scheduled arrival. If you'd like a map showing the cross streets for the largest intersection nearest the policy, or more information than is shown in the listing map, please contact us. This policy has become necessary because we have had guests arrive days or weeks before their scheduled arrival date disturbing the privacy and peaceful enjoyment of the current guests.return to top
What is a vacation rental property, and how does it differ from a hotel?
Vacation rentals offer an alternative to traditional hotel, motel, and resort accommodations. The primary advantages of vacation rentals are lower cost, privacy, and larger space. Our Arizona vacation rentals allow the entire family to stay under the same roof in private vacation rental homes, town homes or condos. Our vacation rentals offer more space and amenities, such as fully equipped kitchens and private parking. You'll be able to personally select the vacation rental you want, based on your individual needs. Whether you're looking for a family getaway or a romantic weekend for two, we have an Arizona Vacation Rental home to fit your needs.return to top